CBS Warranty and Return Policy Guidelines
Our goal is to maintain the highest standard of customer service. Below are our warranty and return policy guidelines for our various product lines:
Folding Carts: Every CBS Go-Cart brand folding cart comes with a 60-day limited warranty that begins at the original date of purchase. Extended warranties may be available for purchase on some models. Although all of our Go-Carts are made with superior quality plastics, their lifespan can significantly decrease with misuse. For optimal performance, we recommend not exceeding the weight limit, banging the cart against hard surfaces or hauling the cart up and down stairs.
Within the first 30 days of use, if a cart should fail we will replace the cart at no charge and we will also ship the replacement cart to the customer at our expense. For the remainder of the warranty period, we will replace the cart at no charge and the customer will be responsible for shipping charges for the replacement cart. This warranty also covers customized and screenprinted carts, although the replacement cart is not guaranteed to be customized due to high printing setup costs.
For other cart models, please see their product pages for their respective warranties.
Duplo Duplicators and Supplies: CBS has one of the finest warranties in the business on Duplo duplicators and supplies. Many of our duplicators feature a 15-year or 15-million copy limited warranty. Please contact one of our Duplo sales representatives at the number above for more detailed information.
Xyron, Epson, Ellison, Ledco: For our other product lines warranty service for original customers is provided by the manufacturer of the product purchased. Please check product documentation for the customer service number of the manufacturer of the product you purchased. If you cannot locate the number, please call or email us and we will assist you in making sure the problem is handled to your complete satisfaction.
If a returned item is still in its original sealed box and in sellable condition, we will typically refund the purchase price, less shipping and a small fee to cover administrative costs. If the box has been opened, we may charge a small re-stocking fee. All returned machines must be in their original box. If a product has been used or appears to have been used any refund would be based on the condition of the return. The customer is responsible for any shipping costs associated with a return or exchange.
If your product arrives damaged, please notify us within 14 days of receiving it.