E-Complete Customer Reviews
Great Fall Die-Cuts!
I came across E-Complete by accident and spoke with Karen. She was so helpful. Got our school to approve the purchase of 5 new fall leaf die-cuts. We are so enjoying them. The teachers were thrilled when they saw them. It has made it much more festive around our school! Thank you for your wonderful products!
Reviewer10/24/2012
Wonderful new source!
I had ordered the item I needed from another (giant) company. After waiting six days I saw it had not even shipped out yet. I promptly cancelled the order, found the item here and decided to take a chance. Wow! Placed the order, it shipped out a few hours later, and I will get it in plenty of time for my project! Thanks!
Reviewer10/21/2012
Wow. Amazing Customer Service.
I needed to order an item and so I could use it the next day in New York. The shipping department at CBS E-Complete had already closed, but the Customer Service Rep spoke to her supervisor and got approval to help me. She went out to the warehouse, got the item, filled out the FedEx form and personally took it the FedEx office on her way home from work. It arrived in perfect condition and really helped me finish a project on time. I highly recommend this company. AND I already have. It was an extraordinary act of kindness.
Kevin9/10/2012
Good Service
As usual, my order was delivered on time and in good condition - well packaged. Thank you C.B.S.
B. Dunker of Forks, WA9/2/2012
Phone order success
"I was looking for a pad for my Big Shot and couldn't find one because as I found out later, it had changed and I wasn't looking for the right thing. But thanks to the wonderful lady at CBS E-Complete, she found it for me, took my order and had it in the mail all in one easy phone call. She was so kind and efficient that I hope I have occasion to order from them again.
Sharon6/24/2012
Excellent service!
I ordered a Sizzix die cut that no one had on hand and was able to receive it in 2 1/2 weeks from CBS E-Complete! I received confirmaton of my order; I received an email that it was being shipped and I received it in excellent condition in days! I will order from this company again!
Lori - San Diego, CA5/26/2012
Spectacular Customer Service
The ladies in your Customer Service Department were so friendly and extremely helpful. It's nice to call a place where the phone actually gets answered by a REAL person! I will definitely order from E-Complete again!
Reviewer5/19/2012
Large Go-Carts with lids
I highly recommend these carts. They have a great capacity and store efficiently in a small space. They are rugged and durable. The only time I have had to replace any carts under warrantly the service was superb!
Dana S.4/21/2012
good customer service makes up for slow shipping!
I originally was very unhappy with this purchase, as the shipping rates are pretty high and my item wasn't even shipped for 12 days after my order. Upon complaining, the company apologized for not notifying me immediately that the item was back-ordered, and helped me out with the shipping costs. I was very impressed with the immediate response, apology and willingness to make me a happy customer. I will shop here again. thank you very much!
nonono!4/14/2012
I ordered a Christmas gift on Dec
I ordered a Christmas gift on Dec. 18th, and it didn't arrive until the 28th. I received a quick response to the complaint I offered. CBS ended up shipping my order in a reasonable time, but the delivery system was much slower than I thought it would be during the holiday season. (I always use another system, and I had no problems receiving my other gifts in time. Consequently, I didn't know to be concerned) If you need something to arrive by a particular date, I would suggest calling the company to see what would be the best way to ship. I think it would be good for CBS to suggest that customers call (perhaps where shipping costs are listed)if there is any question about arrival time. Part of my item arrived broken, and I was told that shipping costs will be refunded, and the item will be replaced. These were just offered, so I haven't seen either as I write this review. I am trusting their word.
Rhonda12/25/2011
I loved my whole ordering experience!
"I loved my whole ordering experience! I called twice before purchasing the Ellison Die Cut Machine and asked a lot of questions, and was so happy with the customer service. The ladies i talked to were very willing to answer any and all questions i had and took as much time as the needed in order to answer them, without seeming rushed.
Our order arrived quickly, and we're just so happy with it!"
12/2/2011
I HAD PURCHASED MY RED/BLACK BUNGEE CORD CART IN SEPTEMBER
"I HAD PURCHASED MY RED/BLACK BUNGEE CORD CART IN SEPTEMBER. I HAD NOT HAD CLASS SO I HAD NOT USED IT UNTIL NOVEMBER 4. THE HANDLE WOULD NOT COME OUT. I FINALLY HAD TIME TO CALL AND THE CUSTOMER SERVICE WAS GREAT. THEY HELPED ME THE ENTIRE WAY THROUGH. EVEN THOUGH IT HAD BEEN PAST THE 30 DAYS FOR A FULL EXCHANGE, THEY WENT AHEAD AND SENT OUT ANOTHER IDENTICAL ONE TO ME WITHIN DAYS. THANK YOU LADIES AT CUSTOMER SERVICE. I REALLY APPRECIATE IT AND WILL REFER ANY ONE TO CBS FOR ANY SUPPLIES THEY MIGHT NEED."
TARA TEXAS11/27/2011
SERVICE WAS AWESOME THE DAY I ORDERED IT WAS SHIPPED AND I RECIEVED IT FROM CALIFORNIA TO...
"SERVICE WAS AWESOME THE DAY I ORDERED IT WAS SHIPPED AND I RECIEVED IT FROM CALIFORNIA TO MICHIGAN IN DAYS--PRODUCT WAS JUST AS SHOWN IN PICTURE REPRESENTATIVE ON PHONE WAS VERY HELPFULL AND KNOWLEDGABLE---AND IM A SCEPTIC OF MAIL ORDERS ID HIGHLY RECOMMEND THIS COMPANY rate 5 stars"
maryann12/11/2010
I just received the shipping info on my second order from CBS
"I just received the shipping info on my second order from CBS. Prices are excellent and service is quick. I love it when I place an order and get a "shipped" notice within 24 hours. Keep up the great work!"
Sile Caitlin10/28/2010
I had some questions about the product which were answered completely by a service rep
"I had some questions about the product which were answered completely by a service rep. The product is exactly as described. It also was the best price I could find and the shipping costs were very reasonable. I received it in less than a week. Thank You."
L H10/27/2010
I ordered late Wednesday night and had my order by Friday, thanks for the fast shipping
"I ordered late Wednesday night and had my order by Friday, thanks for the fast shipping. The price was the best I could find. I had a question for customer service and the rep was so kind, knowledgeable and helpful. I will definitely buy from here again."
Staci A.9/11/2010
Finally a company who ships quick and has great prices
"Thank you! Finally a company who ships quick and has great prices. I will shop here again."
Liz9/10/2010
Was very pleased with the prompt fullfillment of my order
"Was very pleased with the prompt fullfillment of my order. Price for my order was competitive."
Don Dean8/28/2010
I was amazed at the variety of products for the xyron design runner that they offered
"I was amazed at the variety of products for the xyron design runner that they offered. The price was extremely reasonable and the shipping was very fast. The communication was appreciated. Look forward to dealing with Complete Business Systems again."
Vickie Dailey4/24/2010
Fast Shipping and the price is great
"Fast Shipping and the price is great.I compare the prices to arts and crafts stores, the auction style shopping and no one beat there price. The shipping charge is very reasonable. Thanks for being there."
Jose4/17/2010
This is the third cart I have purchased for work
"This is the third cart I have purchased for work. They are rugged and useful. The customer service department is great."
meeting planner2/11/2010
Responsive, helpful, fast shipping, and nice to work with
"Responsive, helpful, fast shipping, and nice to work with. Highly recommended company to deal with!"
Sandy1/30/2010
This was my first purchase and was very happy with customer service; Friendly & attentive service!
"This was my first purchase and was very happy with customer service; Friendly & attentive service! You guys really aim to please. Also very impressed with the care put into packing. Merchandise well protected. I look forward to future shopping here."
Susan1/13/2010
I love my Go-Cart
"I love my Go-Cart. Compact, cnvenient and easy to use. No more lifting or carrying! And with the long handle it doesn't run over my feet. I'm often asked where I got it. Thank you, CBS!"
R. J. Hale1/8/2010
Lost a part to my part to my Large Folding Part that I purchased over a year ago and emailed for...
"Lost a part to my part to my Large Folding Part that I purchased over a year ago and emailed for some assistance to replace it. Prompt answers to emails and shipped me 2 replacements right away. No hassle. Great Customer Service."
Mindy12/18/2009
Saving money on shipping
"I appreciate the assistance of changing the shipping to a less expensive method"
Rose B12/3/2009
Outstanding customer service!
Outstanding customer service!
Shipping to Canada can create real hassle and expense but CBS went way out of their way reduce costs for me. UPS charged me extortionate ""brokerage fees"" and when CBS heard my tale of woe they jumped in and absorbed the cost out of their own pocket !!!"
11/19/2009
My item arrived damaged, but the company's representative quickly resolved the problem by...
"My item arrived damaged, but the company's representative quickly resolved the problem by requisitioning a replacement. Response was quick and courteous."
marilyn m west10/31/2009
Due to a slight problem with my original order, I was contacted personally by Mr
"Due to a slight problem with my original order, I was contacted personally by Mr. Jeff Foster with Complete Business Systems. Mr. Foster was very kind and concerned that a problem had occurred and immediately took care of the problem with my order. He personally called on several occasions to be sure Complete Business Systems met my expectations for service. He went above and beyond my expections to be sure I was taken care of and satisfied with their product and services. Thank you Mr. Foster and Complete Business Systems."
Reviewer10/15/2009
My order came in a timely manner
"My order came in a timely manner. I was able to place my order easily and will do business here again."
Reviewer10/7/2009